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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Satyabrata panda

September 29, 2026

5  out of  5
rating by Satyabrata panda
"Victoria was really great. She took the time in explaining me on the details and steps of what is what. I am pleased to have her help me in completing my insurance search."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Lisa Rapaszky

September 25, 2026

5  out of  5
rating by Lisa Rapaszky
"Maryllis was super efficient getting my home owner and auto insurance quotes. Even better, she saved me money. I highly recommend reaching out to her if you are shopping around for better insurance rates."
We responded:
"Thank you so much for your kind review, Lisa!  If you need insurance assistance, we are just an email or call away! - Garrett Estes, your State Farm Agent   "
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Derek Singer

September 24, 2026

5  out of  5
rating by Derek Singer
"I always have trouble selecting the right insurance. This team actually takes the time to explain and answer the questions you have, with no pressure, so you have everything you need for a decision. Highly recommend!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Willoughby insurance team. "
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Ron Doyle

September 24, 2026

5  out of  5
rating by Ron Doyle
"I recently transferred my Homeowners Policy over to this office and have been extremely pleased with their professionalism. I definitely give them a 5 Star Rating."
We responded:
"Thank you so much for your kind review, Ron!  If you need insurance assistance, we are just an email or call away! - Garrett Estes, your State Farm Agent   "
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Larry Longstreth

September 24, 2026

5  out of  5
rating by Larry Longstreth
"I would like to provide accolades to Maryllis Dorsey of the Willoughby, Ohio team. I recently had purchased my home and Maryllis assisted from converting from renters to homeowners insurance. Over the past several years, Maryllis has been very professional and helpful with assisting me whenever I had questions or concerns pertaining to my home or automobile insurance. This woman is awesome & should be recognized for her outstanding service!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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John McMinn

September 23, 2026

5  out of  5
rating by John McMinn
"Marylis has been extremely helpful and patient with the entire process.

Great customer service and genuinely concerned about her customers."
We responded:
"John, thank you for the fantastic review! We’re always here to support you with your insurance needs in Willoughby. "
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Robbie McMinn

September 23, 2026

5  out of  5
rating by Robbie McMinn
"Marylis called in ro check on us and ker us know about the dividend ascwell as a drop in my premium. Marylis is always friendly and efficient. Thank you!"
We responded:
"Thank you Robbie, for all your business and the wonderful review. We appreciate you being a long term State Farm insured and partnering with us on all our products such as Auto, Home, Life, and investment product opportunities and options. Thank you for the very positive review, we absolutely love Samantha and your feedback. We also appreciate everything that you have brought to our office as a business partner. Take care and have a great weekend!"
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Clifton Crenshaw Jr

September 4, 2026

5  out of  5
rating by Clifton Crenshaw Jr
"Go to Garrett Estes /State Farm Insurance Agency for all your Insurance needs. Their Staff is the best. 👌 Great Team of Agents."
We responded:
"Clifton, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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John WiZniak

September 3, 2026

5  out of  5
rating by John WiZniak
"Great communication, quick to reply. Incredible customer service explaining options. Would highly recommend working with Ron."
We responded:
"John, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Rudedog4by4

August 27, 2026

5  out of  5
rating by Rudedog4by4
"Maryliss was so helpful. I just stopped in once and she set my sister and I up. Old agent office was 45 min away. Estes office maybe 5 minutes. And when you call... Someone answers the phone."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Jay Weber

August 18, 2026

5  out of  5
rating by Jay Weber
"Maryliss was very helpful, I am a lifelong SF policyholder and will continue the same."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Willoughby. "
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mike swords

August 16, 2026

5  out of  5
rating by mike swords
"Vikki was super helpful in starting my new policies. She was able to get me everything I wanted. Very easy to work with."
We responded:
"mike, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Allante Jefferson

August 13, 2026

5  out of  5
rating by Allante Jefferson
"Victoria was a great help!! Would recommend!! Loved the service!"
We responded:
"Allante, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Mark Fisher

August 4, 2026

5  out of  5
rating by Mark Fisher
"Vikki is awesome!! She was very informative and answered all questions!!"
We responded:
"Thank you for the 5-star review of Garrett Estes’s team - we really appreciate your kind words! "
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Robert Sims

July 30, 2026

5  out of  5
rating by Robert Sims
"Top notch office"
We responded:
"Robert, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Garrett Estes and Team "
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Jay Southwick

July 21, 2026

5  out of  5
rating by Jay Southwick
"Wonder service as always Maryllis is always so polite and knowledgeable she -is-the biggest reason I don’t shop around."
We responded:
"Thank you so much for your kind review, Jay!  If you need insurance assistance, we are just an email or call away! - Garrett Estes, your State Farm Agent   "
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Amber D

July 16, 2026

5  out of  5
rating by Amber D
"Vikki is super helpful and is amazing at answering questions, even the most mundane."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Garrett Estes’s team. "
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Susan Mcginn

July 15, 2026

5  out of  5
rating by Susan Mcginn
"Vickie was ever so helpful explaining my coverage and my bill. I find the staff at Garrett Estesv Agency always so helpful. I recently referred a friend."
We responded:
"Thank you Susan for the wonderful and kind message! Sammie is one of the great leaders in our office. Appreciate you as a customer "
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Eric Williams

June 29, 2026

5  out of  5
rating by Eric Williams
"Great price and excellent customer service"
We responded:
"Eric, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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STEVE LUKE

June 29, 2026

5  out of  5
rating by STEVE LUKE
"Was very kind. Was able to help me"
We responded:
"We are grateful for your 5-star review, STEVE! Thanks for taking a moment to share your positive rating of State Farm Agent Garrett Estes’s Team here in Willoughby . "
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Boating with Lucas

June 29, 2026

5  out of  5
rating by Boating with Lucas
"Zac has been amazing to deal with for all my boat insurance needs! Fast, friendly and super easy to deal with. I’d Recommend him to anyone!"
We responded:
"Thank you for the fantastic review, Boating! We are always here to help with your insurance needs here in Willoughby . "
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Mary Skufca

June 17, 2026

5  out of  5
rating by Mary Skufca
"Very positive"
We responded:
"Mary, thank you for your wonderful review of State Farm Agent Garrett Estes’s Team!"
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kevin young

May 26, 2026

5  out of  5
rating by kevin young
"Maryllis was so very helpful and knowledgeable. I needed boat insurance. She found a great policy at a very good price!"
We responded:
"Wow, thank you for the 5-star review, kevin! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Billy Young

May 16, 2026

5  out of  5
rating by Billy Young
"Really great service I really appreciate them"
We responded:
"Thank you so much for the 5-star rating, Billy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Carri Andreski

May 12, 2026

5  out of  5
rating by Carri Andreski
"Started two new policies, very good service."
We responded:
"Thanks so much for the fantastic rating, Carri! We are so glad you had a positive experience with us here on State Farm Agent Garrett Estes’s Team. If there is anything we can do for you in the future, just give us a shout! "